Why On-The-Job Training Has Become More Difficult
Many teams still feel challenged by the shortages of the last several years. Finding and retaining staff has become a topic of many presentations over the last few conference rounds. I experienced first-hand, the constant training of new team members while seeing existing team members become exhausted from the increased expectations of mentoring. From this…
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A Case for Adding Customer Service Training to Your List of ASC Staff Resources
Everyone who frequents Chick-fil-A can tell a noticeable difference in how they are treated when compared to other fast-food establishments. Disney has an Institute dedicated to teaching their employees how to treat customers. Is it time for ASCs to follow suit? With the impending regulation to begin OAS CAHPS in 2025, our patient satisfaction…
Read More Provider Wellness
The ambulatory surgery center (ASC) industry was hugely challenged because of the pandemic. Elective procedures shuttered our cases and caused experienced professionals to retire or leave the healthcare industry altogether. In fact, our remaining healthcare providers have been through so much, from dealing with pandemic mandates, decreased, and then increased surgical volumes, and constantly working…
Read More Case Study for Implementing Teamwork and Communication Training in the ASC
Through my studies in leadership, I focused some time on researching the value of communication and teamwork training. I completed my DNP project on teamwork and communication and its effect on the team’s perception of teamwork. This project was developed due in part to poor teamwork and communication attributes occurring in my previous ASC where…
Read More ASCA 2023, Louisville Kentucky
Tina DiMarino, DNP delivered a presentation on the QAPI program and Performing a Focus Study to the New Administrators Group. She also moderated several other presentations. Additionally, Custom Surgical Partners exhibited with a booth at the conference! It was an amazing experience. Custom Surgical’s CEO and Director of Operations were on site and met many…
Read More GSASC/SCASCA, August 2023 in Savannah, Georgia
In August, 2023, Tina DiMarino, DNP will be presenting at GSASC/SCASCA on Infection Prevention and its integration with QAPI. Please come join us in Savannah!
Read More NCASCA Fall Education Day, November 2023
In November 2023, Tina DiMarino, DNP will be speaking on Patient Safety at the NCASCA Fall Education Day! Please come join us in Greensboro, North Carolina.
Read More Discovering Office-Based Cataract Surgery: A Case for the Hybrid Model
18 years ago, Custom Surgical opened and accredited its first office-based ophthalmology surgery suite. It was a bit ahead of its time. After opening more than 15 across the country, our company shifted focus more on ambulatory surgery centers – all while still opening office-based surgery models. Fast forward 18 years and Custom Surgical is…
Read More ASCRS 2023, San Diego California
Tina DiMarino, DNP presented in San Diego Discovering Office-Based Cataract Surgery: A Case for the Hybrid Model to a packed room. There were plenty of great questions regarding this option and how it could work in conjunction with a LASIK room conversion or smaller space. Click on the link above to read more about the…
Read More Fostering a Proactive, Healthy Environment
The 3 Tenets that Serve as the Foundation for a Healthy Work Environment First- what is the difference between the terms Proactive and Reactive environments? I can’t say it enough that staff need to feel empowered to flourish. Providing a proactive environment is paramount. But what does that mean? That means that when something goes…
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